FAQ

These are questions that people ask frequently.

Bet you weren’t expecting that. 


 

How long is the turnaround time on orders?

All orders are sent on Thursday the week following your order. All weekly orders are cut-off at Midnight on Friday and each order received throughout that week will be posted on the upcoming Thursday.

 

I have a frame that is a different measurement to your standard sizes. Can I still order?

Yes, you can! Just send us a message via the ‘contact me’ page and let us know what the measurements are and we can cut to size.

 

Why can’t I order a Lyrics Piece or Vows with a custom Background?

Due to the difficulty and time taken to create a lyrics piece, we cannot offer backgrounds on these pieces. We often attempt these pieces multiple times until we create it perfectly!

 

Can I request an illustration for my background instead?

Unfortunately, we do not offer illustration services.

 

Can I have my entire quote to be written in gold or silver?

You can have a select number of words written in a different colour, at no extra charge! Just not the entire piece. This is due to the time it takes to paint using the metallic colours (I have to go over the words 2-3 times!). Just let us know in the special comments section when ordering what words or sentences you would like written in gold, silver or copper.

 

Do you Ship internationally?

We do indeed. Simply select the International Shipping option at the Checkout.

 

I have seen a quote design elsewhere, can you copy it?

We will not copy the design of another artist. We like to support each other! If you love their work, please purchase it from them.